Knowledge Bases
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Knowledge Base - Web Crawler
The Enhanced Web Crawler gives GHL Customer Care Conversation AI an new power, learning from interactive websites just as easily as static pages. By automatically harvesting up to 50 % more on-page content (including…
4 min3AI Employee - Knowledge Base Tables
Give your AI Agents instant access to tables! Table Search in GHL Customer Care Knowledge Base lets you upload CSV files and query them with natural-language questions, turning static rows of data into dynamic knowledge…
3 min8Auto Refresh of Knowledge Base Trained Links
Keep your Conversation AI bot accurate without the busywork. Auto Refresh of Knowledge Base Trained Links lets GHL Customer Care automatically re-crawl and retrain your web URL sources on a daily, weekly, or monthly…
4 min3Knowledge Base - Document & Rich-Text Support
Document and Rich-Text Support helps you turn existing files and written notes into searchable Knowledge Base content for GHL Customer Care AI tools. Upload DOC, DOCX, or PDF files, or write content directly in the…
5 min6Bundle Knowledge Bases with AI Agent Templates
Bundling a Knowledge Base with an AI Agent Marketplace template lets template creators package helpful source content with the agent. This is useful when the agent needs FAQs, service details, policies, documentation…
8 min5Knowledge Base Overview
The Knowledge Base is the central place in GHL Customer Care where users create, organize, and manage source content for supported AI tools. The refreshed Knowledge Base UI improves visibility with a Summary view…
4 min2What is the Knowledge Base Retrieval Tester?
The Knowledge Base Retrieval Tester helps you validate how well your GHL Customer Care Knowledge Base responds to test questions before it is used in live AI experiences. It gives you a safe way to confirm that uploaded…
7 min2How to Download Knowledge Base Tables in CSV
Knowledge Base tables now support instant CSV export, so you can quickly pull structured data out of GHL Customer Care for analysis, QA, and backup. This guide explains how CSV and Google Sheet downloads work, where to…
8 min2Knowledge Base - Google Drive Integration
Import files directly from Google Drive into your Knowledge Base without downloading and re-uploading documents manually. This integration helps teams quickly bring existing documentation into Knowledge Base and keep…
3 min5Google Drive Daily Sync for Knowledge Base Files
Knowledge Base Daily Scheduled Sync for Google Drive Knowledge Base Files Daily Scheduled Sync helps keep Google Drive–imported Knowledge Base files current without requiring repeated manual re-syncs. When enabled for…
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