Skip to content
AI Employee

Conversation AI - Auto Follow-Up Action

Learn how to set up Auto Follow-Up in GHL Customer Care Conversation AI to re-engage inactive contacts, preserve flow context, and automate timely follow-ups.

8 min read1,771 words11 explained images
View as markdownOpen in ClaudeOpen in ChatGPT
Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
On this page
  1. Key Benefits of Auto Follow-Up Action in Conversation AI
  2. How To Setup Auto Follow-Up in Conversation AI
  3. Step 1: Navigate to the Conversation AI Bot
  4. Log in to your sub-account.
  5. Step 2: Open Bot Goals
  6. Step 3: Enable Follow-Up Scenarios
  7. Step 4: Follow-Up Settings
  8. Step 5: Save Your Follow-Up Settings
  9. Flow-Based Builder Support for Auto Follow-Up
  10. Smart Detection of Drop-Off Scenarios
  11. Dynamic Channel Switching
  12. Full Visibility in AI Response Info
  13. Frequently Asked Questions
  14. Related Articles

The Auto Follow-Up feature in GHL Customer Care’s Conversation AI empowers your bot to automatically send timely outbound messages to contacts who have gone inactive, asked for a follow-up, or stopped responding—eliminating manual follow-up tasks and complex workflows. This smart automation helps you boost engagement and close more deals, all while maintaining natural, responsive conversations. Auto Follow-Up is also available in the Flow-Based Builder, allowing you to visually configure follow-ups inside a Conversation AI flow while preserving context when a contact goes silent mid-flow.

TABLE OF CONTENTS

What is Auto Follow-Up in Conversation AI?

Auto Follow-Up is an intelligent automation tool within GHL Customer Care’s Conversation AI that detects when a contact drops off, becomes inactive, or requests a future follow-up, and then schedules and sends follow-up messages automatically. By leveraging AI, the system recognizes common drop-off scenarios—such as a user saying they’re busy, asking for a specific follow-up time, or simply not replying—and ensures that your leads remain engaged without requiring manual intervention.

Key Benefits of Auto Follow-Up Action in Conversation AI

  • Reduces manual workload: Automates follow-up messages so your team spends less time on repetitive outreach.

  • Boosts engagement: Sends timely, personalized follow-ups that keep conversations moving forward.

  • Minimizes lead leakage: Ensures every contact gets a follow-up so no lead is missed or forgotten.

  • Supports custom messaging: Lets you use AI-generated follow-ups or write and control the message yourself.

  • Integrates with workflows: Triggers actions like tagging contacts, assigning conversations, or notifying users automatically.

    Preserves flow context: Allows Conversation AI to restart stalled conversations from within the same flow, so contacts can continue naturally without requiring separate re-engagement workflows.

  • Respects business hours: Only sends follow-ups during the working hours you define.

  • Switches channels dynamically: Moves between channels (like Live Chat to SMS) to improve deliverability and reach.

  • Provides full visibility: Shows all scheduled follow-ups in the Response Info panel so you can track what’s happening.

  • Language-adherent follow-ups: If a contact has a preferred language set, scheduled follow-ups send in that language automatically. No extra setup is required.

How To Setup Auto Follow-Up in Conversation AI

Proper setup of Auto Follow-Up ensures your Conversation AI bot can re-engage leads effectively and in alignment with your business needs. Auto Follow-Up can be configured from the bot goal settings and is also available inside the Flow-Based Builder for supported Conversation AI flow actions. Follow these steps to enable and configure Auto Follow-Up from the bot goal settings:

Note: Do not trigger another followup through a workflow—this breaks the follow-up logic.

Step 1: Navigate to the Conversation AI Bot

  1. Log in to your sub-account.

  2. From the left-hand menu, click on AI Agents.

  3. Select Conversation AI.

    Step 3 of 4: Select Conversation AI What this shows Step 3 of 4: Select Conversation AI. What this shows Shows what to choose for step 3 of 4 in the "Log in to your sub-account." section of "Conversation AI - Auto Follow-Up Action". This screenshot accompanies step 3 of 4 in the "Log in to your sub-account." section of "Conversation AI - Auto Follow-Up Action". At this point in the walkthrough you select Conversation AI. For context, this section explains: Log in to your sub-account. From the left-hand menu, click on AI Agents. Select Conversation AI. Choose one of the following. The next step is to choose one of the following. Step 3 of 4Image 1 of 11 What to chooseSelect Conversation AI.
    Buttons and menus referenced Conversation AIAI AgentsCreate a new bot.Setting Up Conversation AIAgent Listthree dotsEdit
    Next stepChoose one of the following:
    All 4 steps in this procedure
    1. Log in to your sub-account.
    2. From the left-hand menu, click on AI Agents.
    3. Select Conversation AI. this image
    4. Choose one of the following:

  4. Choose one of the following:

    1. Create a new bot. (Follow this guide to setup a new bot: Setting Up Conversation AI)

      Step 1 of 2: Create a new bot. (Follow this guide to setup a new bot: Setting Up… What this shows Step 1 of 2: Create a new bot. What this shows Shows what this covers for step 1 of 2 in the "Log in to your sub-account." section of "Conversation AI - Auto Follow-Up Action". This screenshot accompanies step 1 of 2 in the "Log in to your sub-account." section of "Conversation AI - Auto Follow-Up Action". At this point in the walkthrough you create a new bot. (Follow this guide to setup a new bot: Setting Up Conversation AI). The next step is to from the Agent List, click on the three dots beside the name of an existing bot and then on Edit. Step 1 of 2Image 2 of 11 What this coversCreate a new bot. (Follow this guide to setup a new bot: Setting Up Conversation AI)
      Buttons and menus referenced Create a new bot.Setting Up Conversation AIAI AgentsConversation AIAgent Listthree dotsEdit
      Next stepFrom the Agent List, click on the three dots beside the name of an existing bot and then on Edit.
      All 2 steps in this procedure
      1. Create a new bot. (Follow this guide to setup a new bot: Setting Up Conversation AI) this image
      2. From the Agent List, click on the three dots beside the name of an existing bot and then on Edit.

    2. From the Agent List, click on the three dots beside the name of an existing bot and then on Edit.

      Step 2 of 2: From the Agent List, click on the three dots beside the name of an… What this shows Step 2 of 2: From the Agent List, click on the three dots beside the name of an existing bot and then on Edit. What this shows Shows what to click for step 2 of 2 in the "Log in to your sub-account." section of "Conversation AI - Auto Follow-Up Action". This screenshot accompanies step 2 of 2 in the "Log in to your sub-account." section of "Conversation AI - Auto Follow-Up Action". At this point in the walkthrough you from the Agent List, click on the three dots beside the name of an existing bot and then on Edit. Step 2 of 2Image 3 of 11 What to clickFrom the Agent List, click on the three dots beside the name of an existing bot and then on Edit.
      Buttons and menus referenced Agent Listthree dotsEditAI AgentsConversation AICreate a new bot.Setting Up Conversation AI
      All 2 steps in this procedure
      1. Create a new bot. (Follow this guide to setup a new bot: Setting Up Conversation AI)
      2. From the Agent List, click on the three dots beside the name of an existing bot and then on Edit. this image

Step 2: Open Bot Goals

  1. Inside the selected bot, click on Bot Goals in the top navigation.

  2. Scroll down until you find Set Up Your Actions.

  3. Under this section, click on Auto Followup.

    Step 3 of 3: Under this section, click on Auto Followup What this shows Step 3 of 3: Under this section, click on Auto Followup. What this shows Shows what to click for step 3 of 3 in the "Step 2: Open Bot Goals" section of "Conversation AI - Auto Follow-Up Action". This screenshot accompanies step 3 of 3 in the "Step 2: Open Bot Goals" section of "Conversation AI - Auto Follow-Up Action". At this point in the walkthrough you under this section, click on Auto Followup. Step 3 of 3Image 4 of 11 What to clickUnder this section, click on Auto Followup.
    Buttons and menus referenced Auto FollowupBot GoalsSet Up Your Actions
    All 3 steps in this procedure
    1. Inside the selected bot, click on Bot Goals in the top navigation.
    2. Scroll down until you find Set Up Your Actions.
    3. Under this section, click on Auto Followup. this image

Step 3: Enable Follow-Up Scenarios

Each follow-up scenario defines when the bot should send follow-ups. GHL Customer Care currently supports 3 main scenarios:

Scenario 1: Contact Stopped Responding

  1. Toggle ON the Enable scenario button.

  2. You can now add up to 5 follow-up sequences for this condition.

  3. For each sequence:

    • Set the delay time in hours, days, or minutes.

    • Choose Let AI Send the Message (Auto-generate contextual messages based on the conversation).

    • Or, turn OFF and enter a Custom message manually.

    • Trigger a Workflow (Optional) : Toggle ON if you want to trigger an existing workflow and select it from the list.

  4. Click on the + Add Followup button to add a new sequence.

Scenario 1: Contact Stopped Responding (image 5 of 11) What this shows Toggle ON the Enable scenario button. What this shows Illustrates the "Scenario 1: Contact Stopped Responding" section of "Conversation AI - Auto Follow-Up Action". This animation appears in the "Scenario 1: Contact Stopped Responding" section of "Conversation AI - Auto Follow-Up Action". The text alongside this image reads: Toggle ON the Enable scenario button. You can now add up to 5 follow-up sequences for this condition. For each sequence: Click on the + Add Followup button to add a new sequence. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Toggle ON the Enable scenario button. You can now add up to 5 follow-up sequences for this condition. Repeat the same configuration steps as above. Image 5 of 11 What to chooseToggle ON the Enable scenario button. You can now add up to 5 follow-up sequences for this condition. For each sequence: Click on the + Add Followup button to add a new sequence.
Fields in this part of the guide For each sequence:
Buttons and menus referenced Enable scenario5 follow-up sequencesSet the delay timeLet AI Send the Messageturn OFFCustom messageTrigger a Workflow (Optional)+ Add Followup
Next stepToggle ON the Enable scenario button. You can now add up to 5 follow-up sequences for this condition. Repeat the same configuration steps as above:
All 4 steps in this procedure
  1. Toggle ON the Enable scenario button.
  2. You can now add up to 5 follow-up sequences for this condition.
  3. For each sequence:
  4. Click on the + Add Followup button to add a new sequence.

Scenario 2: Contact Marked as Busy

  1. Toggle ON the Enable scenario button.

  2. You can now add up to 5 follow-up sequences for this condition.

  3. Repeat the same configuration steps as above:

    • Set delay time

    • Choose AI-generated or Custom message

    • Assign a Trigger Workflow (optional)

Scenario 3: Contact Requested a Follow-Up

  1. Toggle ON the Enable scenario button.

  2. You can now add up to 5 follow-up sequences for this condition.

  3. Repeat the same process:

    • Set delay time (The first sequence for this scenario will be pre-set as per the contact's request)

    • Choose AI-generated or Custom message

    • Assign a Trigger Workflow (optional)

Scenario 3: Contact Requested a Follow-Up (image 6 of 11) What this shows Toggle ON the Enable scenario button. What this shows Illustrates the "Scenario 3: Contact Requested a Follow-Up" section of "Conversation AI - Auto Follow-Up Action". This animation appears in the "Scenario 3: Contact Requested a Follow-Up" section of "Conversation AI - Auto Follow-Up Action". The text alongside this image reads: Toggle ON the Enable scenario button. You can now add up to 5 follow-up sequences for this condition. Repeat the same process. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: To improve engagement and respect timing preferences, configure these advanced options. Image 6 of 11 What to chooseToggle ON the Enable scenario button. You can now add up to 5 follow-up sequences for this condition. Repeat the same process:
Fields in this part of the guide Repeat the same process:Assign a T rigger W orkflow (optional)
Buttons and menus referenced Enablescenario5 follow-up sequencesdelay timeAI-generatedCustomTriggerorkflow
Next stepTo improve engagement and respect timing preferences, configure these advanced options:
All 3 steps in this procedure
  1. Toggle ON the Enable scenario button.
  2. You can now add up to 5 follow-up sequences for this condition.
  3. Repeat the same process:

Step 4: Follow-Up Settings

To improve engagement and respect timing preferences, configure these advanced options:

A. Set Follow-Up Working Hours

Note: This setting ONLY applies to follow-up messages, not to the main AI agent conversations.

  1. Click on Follow-Up Settings.

  2. Enable Set Active Hours for Followup toggle.

    Step 2 of 6: Enable Set Active Hours for Followup toggle What this shows Step 2 of 6: Enable Set Active Hours for Followup toggle. What this shows Shows what to choose for step 2 of 6 in the "A. Set Follow-Up Working Hours" section of "Conversation AI - Auto Follow-Up Action". This screenshot accompanies step 2 of 6 in the "A. Set Follow-Up Working Hours" section of "Conversation AI - Auto Follow-Up Action". At this point in the walkthrough you enable Set Active Hours for Followup toggle. The next step is to choose Timezone: Contact or Business Timezone. Follow-ups will only be sent during the active hours specified below, based on the selected timezone. If we don’t find the contact’s timezone, we will honor the business timezone. Step 2 of 6Image 7 of 11 What to chooseEnable Set Active Hours for Followup toggle.
    Buttons and menus referenced Set Active Hours for FollowupONLYFollow-Up Settings.ChooseTimezoneContactBusinessActiveHoursregardless of timeSave
    Next stepChoose Timezone: Contact or Business Timezone. Follow-ups will only be sent during the active hours specified below, based on the selected timezone. If we don’t find the contact’s timezone, we will honor the business timezone.
    All 6 steps in this procedure
    1. Click on Follow-Up Settings.
    2. Enable Set Active Hours for Followup toggle. this image
    3. Choose Timezone: Contact or Business Timezone. Follow-ups will only be sent during the active hours specified below, based on the selected timezone. If we don’t find the contact’s timezone, we will honor the business timezone.
    4. Set the specific Active Hours when follow-up messages should be sent (e.g., 9 AM – 6 PM).
    5. If disabled, messages will be sent regardless of time.
    6. Click on Save.

  3. Choose Timezone: Contact or Business Timezone.

    Follow-ups will only be sent during the active hours specified below, based on the selected timezone. 

    If we don’t find the contact’s timezone, we will honor the business timezone.

    Step 3 of 6: Choose Timezone: Contact or Business Timezone. Follow-ups will only be… What this shows Step 3 of 6: Choose Timezone: Contact or Business Timezone. What this shows Shows what to choose for step 3 of 6 in the "A. Set Follow-Up Working Hours" section of "Conversation AI - Auto Follow-Up Action". This screenshot accompanies step 3 of 6 in the "A. Set Follow-Up Working Hours" section of "Conversation AI - Auto Follow-Up Action". At this point in the walkthrough you choose Timezone: Contact or Business Timezone. Follow-ups will only be sent during the active hours specified below, based on the selected timezone. If we don’t find the contact’s timezone, we will honor the business timezone. The next step is to set the specific Active Hours when follow-up messages should be sent (e.g., 9 AM – 6 PM). Step 3 of 6Image 8 of 11 What to chooseChoose Timezone: Contact or Business Timezone. Follow-ups will only be sent during the active hours specified below, based on the selected timezone. If we don’t find the contact’s timezone, we will honor the business timezone.
    Buttons and menus referenced ChooseTimezoneContactBusinessONLYFollow-Up Settings.Set Active Hours for FollowupActiveHoursregardless of timeSave
    Next stepSet the specific Active Hours when follow-up messages should be sent (e.g., 9 AM – 6 PM).
    All 6 steps in this procedure
    1. Click on Follow-Up Settings.
    2. Enable Set Active Hours for Followup toggle.
    3. Choose Timezone: Contact or Business Timezone. Follow-ups will only be sent during the active hours specified below, based on the selected timezone. If we don’t find the contact’s timezone, we will honor the business timezone. this image
    4. Set the specific Active Hours when follow-up messages should be sent (e.g., 9 AM – 6 PM).
    5. If disabled, messages will be sent regardless of time.
    6. Click on Save.

  4. Set the specific Active Hours when follow-up messages should be sent (e.g., 9 AM – 6 PM).

  5. If disabled, messages will be sent regardless of time.

  6. Click on Save.

    Step 6 of 6: Click on Save What this shows Step 6 of 6: Click on Save. What this shows Shows how to confirm for step 6 of 6 in the "A. Set Follow-Up Working Hours" section of "Conversation AI - Auto Follow-Up Action". This screenshot accompanies step 6 of 6 in the "A. Set Follow-Up Working Hours" section of "Conversation AI - Auto Follow-Up Action". At this point in the walkthrough you click on Save. For context, this section explains: Note: This setting ONLY applies to follow-up messages, not to the main AI agent conversations. Step 6 of 6Image 9 of 11 How to confirmClick on Save.
    Buttons and menus referenced SaveONLYFollow-Up Settings.Set Active Hours for FollowupChooseTimezoneContactBusinessActiveHoursregardless of time
    All 6 steps in this procedure
    1. Click on Follow-Up Settings.
    2. Enable Set Active Hours for Followup toggle.
    3. Choose Timezone: Contact or Business Timezone. Follow-ups will only be sent during the active hours specified below, based on the selected timezone. If we don’t find the contact’s timezone, we will honor the business timezone.
    4. Set the specific Active Hours when follow-up messages should be sent (e.g., 9 AM – 6 PM).
    5. If disabled, messages will be sent regardless of time.
    6. Click on Save. this image

B. Enable Dynamic Channel Switching

  1. Click on Follow-Up Settings. 

  2. Enable Dynamic Channel Switching.

  3. This allows the AI to automatically switch to another available channel if the original one becomes inactive.

    • For example, if the contact doesn’t respond on Live Chat, the bot may follow up via SMS, Facebook Messenger, Instagram, or WhatsApp, depending on available channels.

  4. Click on Save.

B. Enable Dynamic Channel Switching (image 10 of 11) What this shows Click on Follow-Up Settings. What this shows Illustrates the "B. Enable Dynamic Channel Switching" section of "Conversation AI - Auto Follow-Up Action". This animation appears in the "B. Enable Dynamic Channel Switching" section of "Conversation AI - Auto Follow-Up Action". The text alongside this image reads: Click on Follow-Up Settings. Enable Dynamic Channel Switching. This allows the AI to automatically switch to another available channel if the original one becomes inactive. Click on Save. Immediately after, the guide continues: Finally, click the global Save button to confirm and activate the Follow-Up Actions for the bot. Image 10 of 11 How to confirmClick on Follow-Up Settings. Enable Dynamic Channel Switching. This allows the AI to automatically switch to another available channel if the original one becomes inactive. Click on Save.
Buttons and menus referenced Follow-Up Settings.Dynamic Channel Switching.SMSFacebook MessengerInstagramWhatsAppSave
Next stepFinally, click the global Save button to confirm and activate the Follow-Up Actions for the bot.
All 4 steps in this procedure
  1. Click on Follow-Up Settings.
  2. Enable Dynamic Channel Switching.
  3. This allows the AI to automatically switch to another available channel if the original one becomes inactive.
  4. Click on Save.

Step 5: Save Your Follow-Up Settings

  1. Finally, click the global Save button to confirm and activate the Follow-Up Actions for the bot.

Step 5: Save Your Follow-Up Settings (image 11 of 11) What this shows Finally, click the global Save button to confirm and activate the Follow-Up Actions for the bot. What this shows Illustrates the "Step 5: Save Your Follow-Up Settings" section of "Conversation AI - Auto Follow-Up Action". This screenshot appears in the "Step 5: Save Your Follow-Up Settings" section of "Conversation AI - Auto Follow-Up Action". The text alongside this image reads: Finally, click the global Save button to confirm and activate the Follow-Up Actions for the bot. Immediately after, the guide continues: Auto Follow-Up is also available in the Flow-Based Builder, allowing Conversation AI to visually re-engage contacts who go inactive, say they are busy, or request a follow-up later. When a contact stops replying inside a workflow or flow…. Image 11 of 11 How to confirmFinally, click the global Save button to confirm and activate the Follow-Up Actions for the bot.
Buttons and menus referenced Save
Next stepAuto Follow-Up is also available in the Flow-Based Builder, allowing Conversation AI to visually re-engage contacts who go inactive, say they are busy, or request a follow-up later. When a contact stops replying inside a workflow or flow, Conversation AI can detect the drop-off, schedule follow-up messages from the same flow, preserve conversation context, and resume naturally once the contact replies. This helps reduce the need for separate re-engagement workflows. Supported actions for Contact Stopped Replying Inside Workflow include AI Capture Information, AI Message, Custom Message, Book Appointment, and Continue Conversation. Supported actions for Contact Busy or Requested Follow-Up Time include AI Capture Information, AI Message, Book Appointment, and Continue Conversation. All other Auto Follow-Up behavior, including follow-up timing, smart detection, working hours, dynamic channel switching, Response Info visibility, and language-adherent follow-ups, remains the same.

Flow-Based Builder Support for Auto Follow-Up

Auto Follow-Up is also available in the Flow-Based Builder, allowing Conversation AI to visually re-engage contacts who go inactive, say they are busy, or request a follow-up later. When a contact stops replying inside a workflow or flow, Conversation AI can detect the drop-off, schedule follow-up messages from the same flow, preserve conversation context, and resume naturally once the contact replies. This helps reduce the need for separate re-engagement workflows.
Supported actions for Contact Stopped Replying Inside Workflow include AI Capture Information, AI Message, Custom Message, Book Appointment, and Continue Conversation. Supported actions for Contact Busy or Requested Follow-Up Time include AI Capture Information, AI Message, Book Appointment, and Continue Conversation.
All other Auto Follow-Up behavior, including follow-up timing, smart detection, working hours, dynamic channel switching, Response Info visibility, and language-adherent follow-ups, remains the same.

Smart Detection of Drop-Off Scenarios

Auto Follow-Up evaluates the conversation context before sending a scheduled message. If the conversation appears closed or follow-up is no longer appropriate, the system skips or cancels the follow-up automatically. (No additional setup required.)

Auto Follow-Up is suppressed when the contact:

  • Is disqualified (for example, out of service area).
  • Shows disinterest or opts out (for example, “Not interested,” “Stop texting me”).
  • Responds with anger or frustration (for example, “Leave me alone,” “This is spam”).
  • Ends the conversation with a soft closure that signals completion (for example, “Thanks for the chat,” “Let me know if you need anything else”).

Dynamic Channel Switching

To maximize engagement, Auto Follow-Up can switch channels if a contact is unresponsive, helping you reach contacts where they’re most likely to reply.

  • Switches from Live Chat to SMS if chat is inactive and a phone number is available.
  • On platforms like Facebook, Instagram, or WhatsApp, switches to SMS if no response within 24 hours.
  • This feature is optional and can be disabled.

Full Visibility in AI Response Info

All scheduled follow-ups are displayed in the Response Info panel, giving you complete transparency and control over your automated outreach.

  • Easily track which follow-ups are pending and why.
  • Maintain oversight of all automated communication.

Frequently Asked Questions

Q: Why didn’t Auto Follow-Up send a message I scheduled?

Auto Follow-Up may skip or cancel a scheduled message if the conversation context indicates follow-up is not appropriate (for example, the contact opted out, showed disinterest, was disqualified, or the conversation ended naturally).

Q: What happens if a contact replies before the scheduled follow-up?

The follow-up schedule is automatically reset and no further follow-up messages are sent for that conversation.

Q:What are timezone-aware follow-ups?

Timezone-aware follow-ups let you decide whether Auto Follow-Up messages should be sent based on your business timezone or the contact’s local timezone.

Q: What’s the difference between Business Timezone and Contact Timezone?

  • Business Timezone: Follow-ups follow the working hours defined for your business location.
  • Contact Timezone: Follow-ups are scheduled using the contact’s local time (when available), so they receive messages during their working hours.

Q: How do working hours apply when timezone awareness is enabled?

Follow-ups are only sent during the active hours you set (for example, 9 AM–5 PM). Those hours are applied based on whichever timezone you select: Contact or Business.

Q: What happens if a contact’s timezone isn’t available?

If we can’t detect or find a contact’s timezone, the system will default to your Business Timezone and honor your business working hours.

Q: Can I customize the follow-up messages sent by the bot?

Yes, you can use AI-generated messages or write your own custom follow-up messages.

Q: What channels does Auto Follow-Up support for messaging?

Auto Follow-Up works across Live Chat, SMS, Facebook, Instagram, and WhatsApp, with dynamic channel switching available as needed.

Q: How do I prevent my contacts from being overwhelmed by follow-ups?

Use realistic delay intervals and avoid sending too many follow-ups in a short period to maintain a positive user experience.

Q: Where can I see all scheduled follow-ups?

All scheduled follow-ups are visible in the Response Info panel for full transparency.

Q: What happens if the bot is inactive?

No follow-up messages will be sent if the bot is inactive.

Q: Do follow-up messages match the contact’s language?
Yes. If a contact has a preferred language set, Conversation AI sends follow-ups in that language by default.

Q: Can Auto Follow-Up be used inside the Flow-Based Builder?

Yes. Auto Follow-Up is available in the Flow-Based Builder for supported Conversation AI actions. This allows the bot to detect when a contact stops replying, schedule follow-ups from the same flow, and resume the conversation naturally once the contact replies.

Was this guide helpful?

Related guides

AI Suite Plans and Pricing: Ask AI, AI Studio and Managed Agents3 min readAI Assistant Seats: Per-User Ask AI and AI Studio Across Every Sub-Account3 min readSet AI Usage Limits Before You Use Pay-Per-Use (Protect Your Wallet)2 min readAI Tools in GHL Customer Care12 min read · 7 images