# Scheduled Triggers for Managed Agents in GHL Customer Care

> Learn how to schedule Managed Agents (formerly Super Agents) in GHL Customer Care using one-time runs, recurring intervals, cron expressions, multiple schedules, and natural language.

- Source: https://docs.ghlcustomercare.com/docs/ai-employee/agent-studio/scheduled-triggers-for-managed-agents-in-ghl-customer-care
- Section: AI Employee / Agent Studio
- Reading time: 6 min
- Images: 7, each explained below
- Modified on Wed, 12 Aug at 11:16 AM

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Scheduled Triggers allow Managed Agents (formerly Super Agents) to run automatically at a specific time or on a recurring schedule. You can create a one-time schedule, repeat an agent at a set interval, or use a cron expression for more precise timing. Once the Managed Agent is published, GHL Customer Care runs the complete agent—including its instructions, skills, and CRM actions—without requiring a manual kickoff.

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**TABLE OF CONTENTS**

-   [What Are Scheduled Triggers for Managed Agents?](#what-are-scheduled-triggers-for-managed-agents)[](#key-benefits-of-scheduled-triggers)
-   [Key Benefits of Scheduled Triggers](#key-benefits-of-scheduled-triggers)[](#schedule-modes)
-   [Schedule Modes](#schedule-modes)[](#once)
-   [Recurring Schedule End Conditions](#recurring-schedule-end-conditions)[](#multiple-schedules-for-one-managed-agent)
-   [Multiple Schedules for One Managed Agent](#multiple-schedules-for-one-managed-agent)[](#natural-language-scheduling)
-   [Natural-Language Scheduling](#natural-language-scheduling)[](#scheduled-trigger-timezone)
-   [Scheduled Trigger Timezone](#scheduled-trigger-timezone)[](#scheduled-runs-and-activity-tracking)
-   [Scheduled Runs and Activity Tracking](#scheduled-runs-and-activity-tracking)[](#scheduled-triggers-compared-with-workflow-scheduler)
-   [Scheduled Triggers Compared With Workflow Scheduler](#scheduled-triggers-compared-with-workflow-scheduler)[](#how-to-set-up-scheduled-triggers-for-a-managed-agent)
-   [How to Set Up Scheduled Triggers for a Managed Agent](#how-to-set-up-scheduled-triggers-for-a-managed-agent)[](#frequently-asked-questions)
-   [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles)
-   [Related Articles](#related-articles)

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# **What Are Scheduled Triggers for Managed Agents?**

Scheduled Triggers give Managed Agents a time-based starting point. Instead of waiting for a user to manually run the agent, GHL Customer Care starts it according to the schedule you configure. This is useful for recurring operational work, scheduled reviews, reminders, summaries, and other tasks that need to happen at predictable times.

A Scheduled Trigger can start a Managed Agent:

-   Once at a specific date and time
-   Repeatedly at a defined interval
-   According to a custom cron expression
-   On a schedule described to the builder in plain language

Every scheduled execution runs the full Managed Agent, including its instructions, configured skills, and CRM actions.

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## **Key Benefits of Scheduled Triggers**

Scheduled Triggers help teams automate recurring work while maintaining visibility into when each Managed Agent runs and what it does.

-   **Hands Free Execution:** Run Managed Agents automatically without requiring someone to start them manually.
-   **Flexible Scheduling:** Choose a one-time schedule, a repeating interval, or an advanced cron expression.
-   **Recurring Schedule Controls:** Limit recurring runs to selected weekdays and define when the schedule should end.
-   **Multiple Schedules:** Add more than one schedule to the same Managed Agent when different cadences are required.
-   **Complete Agent Execution:** Run the agent’s full instructions, skills, and CRM actions during every scheduled execution.
-   **Local Timezone Support:** Run schedules according to the sub-account’s local timezone.
-   **Execution Visibility:** Review scheduled activity in the agent’s Activity feed.
-   **Natural Language Setup:** Describe the schedule to the builder instead of configuring every field manually.

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## **Schedule Modes**

Each schedule mode supports a different type of timing requirement. Selecting the appropriate mode helps ensure the Managed Agent runs at the correct time and cadence.

### **Once**

Use the Once option when the Managed Agent should run one time at a specific date and time.

Common examples include:

-   Running an end-of-month review
-   Sending a one-time reminder
-   Preparing a report before a scheduled meeting
-   Performing a scheduled CRM update

A one-time schedule does not repeat after the configured execution.

### **Set Interval**

Use Set interval when the Managed Agent should run repeatedly at a regular cadence.

Available interval units include:

-   Minutes
-   Hours
-   Days
-   Weeks
-   Months

Recurring schedules can also include:

-   Specific weekdays
-   No end date
-   An end date
-   A maximum number of runs

For example, a Managed Agent can run every Tuesday, Wednesday, and Thursday at 9:00 AM until the end of the month.

### **Cron Expression**

Use a Cron expression for advanced schedules that require more precise timing than a standard interval provides. Cron expressions are best suited for users who are already familiar with cron-based scheduling. 

Review the expression carefully before publishing the Managed Agent to ensure it represents the intended schedule.

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## **Recurring Schedule End Conditions**

End conditions control how long a repeating schedule remains active. Choosing the correct end condition prevents recurring Managed Agents from continuing beyond the period when they are needed.

A recurring schedule can be configured to end:

-   **Never:** The schedule continues until it is changed or removed.
-   **On a Specific Date:** The schedule stops after the selected date.
-   **After a Set Number of Runs:** The schedule stops after completing the specified number of executions.

Use a date-based end condition for time-limited initiatives, such as monthly campaigns. Use a run-count end condition when the Managed Agent should complete a known number of scheduled executions.

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## **Multiple Schedules for One Managed Agent**

Multiple schedules allow one Managed Agent to support more than one operating cadence. This reduces the need to create duplicate agents when the instructions, skills, and CRM actions are the same.

For example, one Managed Agent can be configured to:

-   Perform a daily account check
-   Generate a weekly summary
-   Run an additional one-time review at the end of the month

Each schedule is configured separately within the Managed Agent’s Triggers area.

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## **Natural-Language Scheduling**

Natural-language scheduling allows the builder to configure a Scheduled Trigger from a plain-language request. This can make complex recurring schedules faster to create and easier to understand.

For example, you can tell the builder:

“Run this every Tuesday, Wednesday, and Thursday at 9 AM until the end of the month.”

The builder interprets the requested cadence and configures the trigger. Review the resulting schedule before publishing the Managed Agent to confirm that the dates, times, weekdays, and end condition match your intent.

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## **Scheduled Trigger Timezone**

Scheduled Triggers use the sub-account’s local timezone. Verifying the timezone before publishing helps prevent the Managed Agent from running earlier or later than expected.

The selected date and time should be interpreted according to the timezone configured for the sub-account. This is especially important when:

-   Team members work in different regions
-   The Managed Agent supports contacts across multiple timezones
-   A schedule must align with business hours
-   The schedule includes a precise reporting or campaign deadline

Review the sub-account timezone before activating a new schedule.

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## **Scheduled Runs and Activity Tracking**

The Activity feed provides visibility into scheduled Managed Agent executions. Reviewing scheduled activity helps confirm that an agent ran and supports troubleshooting when an expected action did not occur.

Every scheduled run is logged after the Managed Agent executes. Use this record to monitor recurring work and verify that scheduled activity is taking place.

For more detailed agent execution information, review Agent Logs in GHL Customer Care: Overview, Benefits, and Setup.

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## **Scheduled Triggers Compared With Workflow Scheduler**

Scheduled Triggers and the Workflow Scheduler both support time-based automation, but they start different types of automation.

-   A Scheduled Trigger starts a Managed Agent and runs its instructions, skills, and CRM actions.
-   A Workflow Scheduler starts a GHL Customer Care workflow.

Use Scheduled Triggers when the task should be completed by a Managed Agent. Use the Workflow Scheduler when the process should be handled through workflow actions and workflow logic.

Learn more in [Workflow Trigger - Scheduler](https://docs.ghlcustomercare.com/docs/workflows/workflow-triggers/workflow-trigger-scheduler).

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## **How to Set Up Scheduled Triggers for a Managed Agent**

A complete schedule requires the correct trigger mode, timing, recurrence settings, and publishing status. Reviewing each setting before publishing helps ensure the Managed Agent runs when intended.

1.  Open Agent Studio in the applicable sub-account. Open the Managed Agent you want to schedule.
    
    
![Step 1 of 10: Open Agent Studio in the applicable sub-account. Open the Managed…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076390831/original/562jqV6HvofTsEUhDFZO0ymKZY5ADUa-zA.png)

**Step 1 of 10: Open Agent Studio in the applicable sub-account. Open the Managed…**

This screenshot accompanies step 1 of 10 in the "How to Set Up Scheduled Triggers for a Managed Agent" section of "Scheduled Triggers for Managed Agents in GHL Customer Care". At this point in the walkthrough you open Agent Studio in the applicable sub-account. Open the Managed Agent you want to schedule. This part of the guide covers 4 fields, listed below. The next step is to click on "Edit Agent". Click Add trigger.
- Where to go: Open Agent Studio in the applicable sub-account. Open the Managed Agent you want to schedule.
- Fields: Once, Cron expression, For a recurring interval:, For a cron schedule:
- Next: Click on "Edit Agent". Click Add trigger.

Full procedure:

1. Open Agent Studio in the applicable sub-account. Open the Managed Agent you want to schedule.  <- this image
2. Click on "Edit Agent". Click Add trigger.
3. Select Schedule.
4. Select a schedule mode:
5. Configure the required timing settings. For a one-time schedule:
6. For a recurring interval:
7. For a cron schedule:
8. Review the schedule using the sub-account’s local timezone.
9. Add another schedule when the Managed Agent requires more than one cadence.
10. Publish the Managed Agent.

    
2.  Click on "Edit Agent". Click Add trigger.
    
    
![Step 2 of 10: Click on "Edit Agent". Click Add trigger](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076392981/original/U7jGOj5AOFWX9enXqYtwjK7Nx9XE2zcu_w.gif)

**Step 2 of 10: Click on "Edit Agent". Click Add trigger**

This animation accompanies step 2 of 10 in the "How to Set Up Scheduled Triggers for a Managed Agent" section of "Scheduled Triggers for Managed Agents in GHL Customer Care". At this point in the walkthrough you click on "Edit Agent". Click Add trigger. This part of the guide covers 4 fields, listed below. The next step is to select Schedule.
- What to click: Click on "Edit Agent". Click Add trigger.
- Fields: Once, Cron expression, For a recurring interval:, For a cron schedule:
- Next: Select Schedule.

Full procedure:

1. Open Agent Studio in the applicable sub-account. Open the Managed Agent you want to schedule.
2. Click on "Edit Agent". Click Add trigger.  <- this image
3. Select Schedule.
4. Select a schedule mode:
5. Configure the required timing settings. For a one-time schedule:
6. For a recurring interval:
7. For a cron schedule:
8. Review the schedule using the sub-account’s local timezone.
9. Add another schedule when the Managed Agent requires more than one cadence.
10. Publish the Managed Agent.

    
3.  Select Schedule.
    
    
![Step 3 of 10: Select Schedule](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076403761/original/f6szdYmolXoEozZpDRA8iifRdEOV_S0a4g.png)

**Step 3 of 10: Select Schedule**

This screenshot accompanies step 3 of 10 in the "How to Set Up Scheduled Triggers for a Managed Agent" section of "Scheduled Triggers for Managed Agents in GHL Customer Care". At this point in the walkthrough you select Schedule. For context, this section explains: A complete schedule requires the correct trigger mode, timing, recurrence settings, and publishing status. Reviewing each setting before publishing helps ensure the Managed Agent runs when intended. This part of the guide covers 4 fields, listed below. The next step is to select a schedule mode.
- What to choose: Select Schedule.
- Fields: Once, Cron expression, For a recurring interval:, For a cron schedule:
- Next: Select a schedule mode:

Full procedure:

1. Open Agent Studio in the applicable sub-account. Open the Managed Agent you want to schedule.
2. Click on "Edit Agent". Click Add trigger.
3. Select Schedule.  <- this image
4. Select a schedule mode:
5. Configure the required timing settings. For a one-time schedule:
6. For a recurring interval:
7. For a cron schedule:
8. Review the schedule using the sub-account’s local timezone.
9. Add another schedule when the Managed Agent requires more than one cadence.
10. Publish the Managed Agent.

    
4.  Select a schedule mode:
    -   Once
    -   Set interval
    -   Cron expression
        
        
![Step 3 of 3: Cron expression](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076403818/original/4THdwQ2ymAhU2CA3wW-S3NRIDS5NZ6eRCw.png)

**Step 3 of 3: Cron expression**

This screenshot accompanies step 3 of 3 in the "How to Set Up Scheduled Triggers for a Managed Agent" section of "Scheduled Triggers for Managed Agents in GHL Customer Care". At this point in the walkthrough you cron expression. For context, this section explains: A complete schedule requires the correct trigger mode, timing, recurrence settings, and publishing status. Reviewing each setting before publishing helps ensure the Managed Agent runs when intended. This part of the guide covers 4 fields, listed below.
- What this covers: Cron expression
- Fields: Once, Cron expression, For a recurring interval:, For a cron schedule:

Full procedure:

1. Once
2. Set interval
3. Cron expression  <- this image

        
5.  Configure the required timing settings.  
    For a one-time schedule:
    -   Select the date.
    -   Select the time.
        
        
![Step 2 of 2: Select the time](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076404802/original/TxOSkB5BiZH11INepPHWL_OENfB52WgHxA.png)

**Step 2 of 2: Select the time**

This screenshot accompanies step 2 of 2 in the "How to Set Up Scheduled Triggers for a Managed Agent" section of "Scheduled Triggers for Managed Agents in GHL Customer Care". At this point in the walkthrough you select the time. For context, this section explains: A complete schedule requires the correct trigger mode, timing, recurrence settings, and publishing status. Reviewing each setting before publishing helps ensure the Managed Agent runs when intended. This part of the guide covers 4 fields, listed below.
- What to choose: Select the time.
- Fields: Once, Cron expression, For a recurring interval:, For a cron schedule:

Full procedure:

1. Select the date.
2. Select the time.  <- this image

        
6.  For a recurring interval:
    -   Enter the interval.
    -   Select minutes, hours, days, weeks, or months.
    -   Select the applicable weekdays when needed.
    -   Choose an end condition.
        
        
![Step 4 of 4: Choose an end condition](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076404878/original/aZ5C0gv8adZLHMp0UIoeRYv2XPvktF9QLQ.png)

**Step 4 of 4: Choose an end condition**

This screenshot accompanies step 4 of 4 in the "How to Set Up Scheduled Triggers for a Managed Agent" section of "Scheduled Triggers for Managed Agents in GHL Customer Care". At this point in the walkthrough you choose an end condition. For context, this section explains: A complete schedule requires the correct trigger mode, timing, recurrence settings, and publishing status. Reviewing each setting before publishing helps ensure the Managed Agent runs when intended. This part of the guide covers 4 fields, listed below.
- What to choose: Choose an end condition.
- Fields: Once, Cron expression, For a recurring interval:, For a cron schedule:

Full procedure:

1. Enter the interval.
2. Select minutes, hours, days, weeks, or months.
3. Select the applicable weekdays when needed.
4. Choose an end condition.  <- this image

        
7.  For a cron schedule:
    -   Enter the cron expression representing the required schedule.
        
        
![Step 1 of 1: Enter the cron expression representing the required schedule](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155076404932/original/uOeAGhvJqXR_vaxZiwEKTqWG4xim8doCRQ.png)

**Step 1 of 1: Enter the cron expression representing the required schedule**

This screenshot accompanies step 1 of 1 in the "How to Set Up Scheduled Triggers for a Managed Agent" section of "Scheduled Triggers for Managed Agents in GHL Customer Care". At this point in the walkthrough you enter the cron expression representing the required schedule. This part of the guide covers 4 fields, listed below.
- What to fill in: Enter the cron expression representing the required schedule.
- Fields: Once, Cron expression, For a recurring interval:, For a cron schedule:

        
8.  Review the schedule using the sub-account’s local timezone.
9.  Add another schedule when the Managed Agent requires more than one cadence.
10.  Publish the Managed Agent.

The schedule becomes active after the Managed Agent is published. No manual kickoff is required after activation.

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## **Frequently Asked Questions**

**Q. Does a Scheduled Trigger run the entire Managed Agent?**

A. Yes. Every scheduled execution runs the Managed Agent’s instructions, skills, and CRM actions, just as the full agent would run during a live execution.

**Q. Does the Managed Agent need to be published?**

A. Yes. Publishing the Managed Agent activates its configured schedule.

**Q. Which timezone does the schedule use?**

A. Scheduled Triggers use the sub-account’s local timezone.

**Q. Can one Managed Agent have more than one schedule?**

A. Yes. Multiple schedules can be added to one Managed Agent when it needs to run at different cadences.

**Q. Can a recurring schedule run only on selected weekdays?**

A. Yes. Recurring schedules can be limited to specific weekdays.

**Q. Can I stop a recurring schedule automatically?**

A. Yes. A recurring schedule can continue indefinitely, end on a specific date, or stop after a configured number of runs.

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## **Related Articles**  

-   [Complete Guide on Using AI Agent Studio in GHL Customer Care](https://docs.ghlcustomercare.com/docs/ai-employee/agent-studio/how-to-setup-flow-agents-in-agent-studio) 
-   [Agent Studio - Setting Up Triggers for Flow Agents](https://docs.ghlcustomercare.com/docs/ai-employee/agent-studio/agent-studio-setting-up-triggers-for-flow-agents) 
-   [How to Setup Flow Agents in Agent Studio](https://docs.ghlcustomercare.com/docs/ai-employee/agent-studio/how-to-setup-flow-agents-in-agent-studio)
-   [Workflow Trigger - Scheduler](https://docs.ghlcustomercare.com/docs/workflows/workflow-triggers/workflow-trigger-scheduler)
-   [Agent Logs in GHL Customer Care: Overview, Benefits, and Setup](https://docs.ghlcustomercare.com/docs/ai-employee/ai-employee/agent-logs-overview)
-   [Business Profile Settings - Business Physical Address](https://docs.ghlcustomercare.com/docs/settings/business-profile-settings/business-profile-settings-business-physical-address)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com