# Labs Features - Complete Overview > Learn what GHL Customer Care Labs is, how to enable and assign features to sub-accounts, submit feedback, and safely test early-access updates before general release. - Source: https://docs.ghlcustomercare.com/docs/agency-view/agency-settings/labs-features-complete-overview - Section: Agency View / Agency Settings - Reading time: 6 min - Images: 12, each explained below - Modified on Tue, 18 Aug at 2:55 PM --- GHL Customer Care Labs gives users early access to new and evolving features, so you can test changes, share feedback, and prepare teams before features reach general availability. This guide explains where to find Labs, how toggles work, who can enable them, how to assign sub-accounts, and how to submit feedback.  --- **TABLE OF CONTENTS** - [What is Labs?](#what-is-labs) - [Key Benefits of Labs](#key-benefits-of-labs) - [Agency Labs vs Sub-Account Labs](#agency-labs-vs-sub-account-labs) - [How to Interpret Labs Features](#how-to-interpret-labs-features) - [Visibility vs Enablement Controls (Sub-Account Labs features)](#visibility-vs-enablement-controls-sub-account-labs-features) - [How To Use Labs](#how-to-use-labs) - [Submit Feedback](#submit-feedback)  - [Labs Changes Are Auditable](#labs-changes-are-auditable) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What is Labs?** Labs is GHL Customer Care’s early-access program where selected features can be turned on before they’re released to everyone. Features in Labs may change as development continues, and your feedback helps shape final behavior and timelines. Labs includes items that apply to Agency accounts and items that apply to sub-accounts. Understanding Labs helps you evaluate upcoming changes in a controlled way. By enabling features in a test environment, validating impact, and sending feedback, you reduce risk during rollouts and influence product direction. --- ## **Key Benefits of Labs** These benefits focus on how Labs improves your day-to-day operations, speeding up your ability to adopt improvements while safeguarding production sub-accounts. - **Early Access:** Try upcoming features before general release to plan processes and training. - **Targeted Rollout:** Enable only for selected sub-accounts to run controlled pilots. - **Faster Feedback Loops:** Send direct feedback (with screenshots/video) to inform product improvements. - **Change Readiness:** Update SOPs and assets ahead of General Availability to minimize disruption. - **Risk Reduction:** Validate behavior, performance, and compatibility before enabling for all clients. --- # **Agency Labs vs Sub-Account Labs** ![Agency Labs vs Sub-Account Labs (image 1 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078738152/original/xfONxxcQO7ElvvuuzJYNyp_uwrj8f2_6bQ.png) **Agency Labs vs Sub-Account Labs (image 1 of 12)** This screenshot appears in the "Agency Labs vs Sub-Account Labs" section of "Labs Features - Complete Overview". The text alongside this image reads: Early Access: Try upcoming features before general release to plan processes and training. Targeted Rollout: Enable only for selected sub-accounts to run controlled pilots. Faster Feedback Loops: Send direct feedback (with screenshots/video) to inform product improvements. Change Readiness: Update…. Immediately after, the guide continues: Agency Labs Sub-Account Labs What does it affect? Agency-level features and, when applicable, features assigned to selected sub-accounts. Only the current sub-account. Other sub-accounts are not affected. Who can enable it? Agency Owners…. - What this covers: Early Access: Try upcoming features before general release to plan processes and training. Targeted Rollout: Enable only for selected sub-accounts to run controlled pilots. Faster Feedback Loops: Send direct feedback (with screenshots/video) to inform product improvements. Change Readiness: Update SOPs and assets ahead of General Availability to minimize disruption. Risk Reduction: Validate behavior, performance, and compatibility before enabling for all clients. - Controls: Agency Labs, Sub-Account Labs, Agency View → Settings → Labs, Agency, Sub-account, Sub-Account View → Settings → Labs, Manage - Next: Agency Labs Sub-Account Labs What does it affect? Agency-level features and, when applicable, features assigned to selected sub-accounts. Only the current sub-account. Other sub-accounts are not affected. Who can enable it? Agency Owners and Agency Admins. Sub-Account Admins and Agency users with the appropriate access while working inside the sub-account. Where do I find it? Agency View → Settings → Labs. Use the Agency or Sub-account tab depending on the feature. Sub-Account View → Settings → Labs. How is the feature enabled? Agency-only features can be toggled on from the Agency tab. For assignable sub-account features, use the Sub-account tab and Manage to select the applicable sub-accounts. Supported features can be toggled on directly within the current sub-account. Some features may first require access or visibility to be granted by the Agency. Can I control which sub-accounts receive a feature? Yes. For supported sub-account Labs features, Agency Owners/Admins can use Manage to control visibility and/or enablement for selected sub-accounts. No. Changes made here apply only to the sub-account you are currently viewing. When should I use it? Best for centralized control, testing a feature across selected sub-accounts, and managing broader rollouts. Best for testing or enabling a feature for one specific sub-account without affecting others. | | **Agency Labs** | **Sub-Account Labs** | | --- | --- | --- | | **What does it affect?** | Agency-level features and, when applicable, features assigned to selected sub-accounts. | Only the current sub-account. Other sub-accounts are not affected. | | **Who can enable it?** | Agency Owners and Agency Admins. | Sub-Account Admins and Agency users with the appropriate access while working inside the sub-account. | | **Where do I find it?** | **Agency View → Settings → Labs**. Use the **Agency** or **Sub-account** tab depending on the feature. | **Sub-Account View → Settings → Labs**. | | **How is the feature enabled?** | Agency-only features can be toggled on from the **Agency** tab. For assignable sub-account features, use the **Sub-account** tab and **Manage** to select the applicable sub-accounts. | Supported features can be toggled on directly within the current sub-account. Some features may first require access or visibility to be granted by the Agency. | | **Can I control which sub-accounts receive a feature?** | Yes. For supported sub-account Labs features, Agency Owners/Admins can use **Manage** to control visibility and/or enablement for selected sub-accounts. | No. Changes made here apply only to the sub-account you are currently viewing. | | **When should I use it?** | Best for centralized control, testing a feature across selected sub-accounts, and managing broader rollouts. | Best for testing or enabling a feature for one specific sub-account without affecting others. | --- ## **How to Interpret Labs Features** Every Labs feature appears as a “card.” Knowing each element helps you enable features confidently and communicate timelines to stakeholders. Each card commonly includes: 1. **Title:** Feature name. 2. **Description:** What changes or capabilities the feature provides. 3. **Live in X Days:** Estimated days until general availability (subject to change). 4. **Toggle ON/OFF:** Enable/disable the feature in the current context. 5. **Submit Feedback:** Send comments, issues, or requests directly to the product team. 6. **Change Log URL:** Access release details. 7. **Support Doc URL:** Help and documentation on the feature. 8. **Media URLs:** Visuals, demos, or walkthroughs **Note:** Labs features are still being tested and refined, so their functionality, design, availability, or release timeline may change. If a feature card shows **Live in X Days**, it indicates the estimated time remaining before the feature is expected to become generally available. This timeline is an estimate and may change. ![How to Interpret Labs Features (image 2 of 12)](https://jumpshare.com/share/0gA5RjVESCtDpTToTXj8+/Universal+Agency+Inc+2025-09-03+at+10.28.06+PM.png) **How to Interpret Labs Features (image 2 of 12)** This screenshot appears in the "How to Interpret Labs Features" section of "Labs Features - Complete Overview". The text alongside this image reads: Note: Labs features are still being tested and refined, so their functionality, design, availability, or release timeline may change. If a feature card shows Live in X Days, it indicates the estimated time remaining before the feature is expected to become generally available. This timeline is an…. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Manage: (Agency → Sub-account tab only, when applicable) – Assign the feature to specific sub-accounts. - What this covers: Note: Labs features are still being tested and refined, so their functionality, design, availability, or release timeline may change. If a feature card shows Live in X Days, it indicates the estimated time remaining before the feature is expected to become generally available. This timeline is an estimate and may change. - Fields: Media URLs: Visuals, demos, or walkthroughs - Controls: Live in X Days, Agency Labs Exclusive - Next: Manage: (Agency → Sub-account tab only, when applicable) – Assign the feature to specific sub-accounts. Full procedure: 1. Title: Feature name. 2. Description: What changes or capabilities the feature provides. 3. Live in X Days: Estimated days until general availability (subject to change). 4. Toggle ON/OFF: Enable/disable the feature in the current context. 5. Submit Feedback: Send comments, issues, or requests directly to the product team. 6. Change Log URL: Access release details. 7. Support Doc URL: Help and documentation on the feature. 8. Media URLs: Visuals, demos, or walkthroughs ![How to Interpret Labs Features (image 3 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155069648640/original/0L6wpFM4AezlWtlId086mJoUzNGo8Cwg8w.png) **How to Interpret Labs Features (image 3 of 12)** This screenshot appears in the "How to Interpret Labs Features" section of "Labs Features - Complete Overview". The text alongside this image reads: Note: Labs features are still being tested and refined, so their functionality, design, availability, or release timeline may change. If a feature card shows Live in X Days, it indicates the estimated time remaining before the feature is expected to become generally available. This timeline is an…. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Manage: (Agency → Sub-account tab only, when applicable) – Assign the feature to specific sub-accounts. - What this covers: Note: Labs features are still being tested and refined, so their functionality, design, availability, or release timeline may change. If a feature card shows Live in X Days, it indicates the estimated time remaining before the feature is expected to become generally available. This timeline is an estimate and may change. - Fields: Media URLs: Visuals, demos, or walkthroughs - Controls: Live in X Days, Agency Labs Exclusive - Next: Manage: (Agency → Sub-account tab only, when applicable) – Assign the feature to specific sub-accounts. Full procedure: 1. Title: Feature name. 2. Description: What changes or capabilities the feature provides. 3. Live in X Days: Estimated days until general availability (subject to change). 4. Toggle ON/OFF: Enable/disable the feature in the current context. 5. Submit Feedback: Send comments, issues, or requests directly to the product team. 6. Change Log URL: Access release details. 7. Support Doc URL: Help and documentation on the feature. 8. Media URLs: Visuals, demos, or walkthroughs **Agency Labs Exclusive** - **Manage:** (Agency → Sub-account tab only, when applicable) – Assign the feature to specific sub-accounts. ![How to Interpret Labs Features (image 4 of 12)](https://jumpshare.com/share/G7WaAIaZJgWyuuoDjPqY+/Universal+Agency+Inc+2025-09-03+at+10.39.32+PM.png) **How to Interpret Labs Features (image 4 of 12)** This screenshot appears in the "How to Interpret Labs Features" section of "Labs Features - Complete Overview". The text alongside this image reads: Manage: (Agency → Sub-account tab only, when applicable) – Assign the feature to specific sub-accounts. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Labs controls use two different settings. - What this covers: Manage: (Agency → Sub-account tab only, when applicable) – Assign the feature to specific sub-accounts. - Fields: Media URLs: Visuals, demos, or walkthroughs - Controls: Live in X Days, Agency Labs Exclusive - Next: Labs controls use two different settings: Full procedure: 1. Title: Feature name. 2. Description: What changes or capabilities the feature provides. 3. Live in X Days: Estimated days until general availability (subject to change). 4. Toggle ON/OFF: Enable/disable the feature in the current context. 5. Submit Feedback: Send comments, issues, or requests directly to the product team. 6. Change Log URL: Access release details. 7. Support Doc URL: Help and documentation on the feature. 8. Media URLs: Visuals, demos, or walkthroughs --- ## **Visibility vs Enablement Controls (Sub-Account Labs features)** Labs controls use two different settings: 1. Visibility: Whether a Labs feature appears in Sub-account view → Settings → Labs. 2. Enabled: Whether the feature is turned ON for that sub-account. **Important:** **Unlimited and Pro** **Plans** support visibility and enablement defaults and per-sub-account visibility and enablement management.  **Starter Plan** keeps Labs features visible by default and does not show visibility or enablement controls. ![Visibility vs Enablement Controls (Sub-Account Labs features) (image 5 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064178284/original/_lyXouZNCWkLXYkZks0wq-x1eYYU5ZnzTg.png) **Visibility vs Enablement Controls (Sub-Account Labs features) (image 5 of 12)** This screenshot appears in the "Visibility vs Enablement Controls (Sub-Account Labs features)" section of "Labs Features - Complete Overview". The text alongside this image reads: Important: Unlimited and Pro Plans support visibility and enablement defaults and per-sub-account visibility and enablement management. Starter Plan keeps Labs features visible by default and does not show visibility or enablement controls. Immediately after, the guide continues: A feature can be visible but not enabled. This helps you introduce features for discovery without activating them. - What this covers: Important: Unlimited and Pro Plans support visibility and enablement defaults and per-sub-account visibility and enablement management. Starter Plan keeps Labs features visible by default and does not show visibility or enablement controls. - Controls: Unlimited and Pro, Plans, Starter Plan - Next: A feature can be visible but not enabled. This helps you introduce features for discovery without activating them. Full procedure: 1. Visibility: Whether a Labs feature appears in Sub-account view → Settings → Labs. 2. Enabled: Whether the feature is turned ON for that sub-account. A feature can be visible but not enabled. This helps you introduce features for discovery without activating them. ### **Default visibility and overrides (Agency view)** On eligible plans, agency admins can: - Set the default visibility for new Labs features (Visible or Hidden). - Override visibility per sub-account when needed. ![Default visibility and overrides (Agency view) (image 6 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064178404/original/wqn04XHF8YfLS1E0hD2MYYxjlvgCmPlOkw.png) **Default visibility and overrides (Agency view) (image 6 of 12)** This screenshot appears in the "Default visibility and overrides (Agency view)" section of "Labs Features - Complete Overview". The text alongside this image reads: Set the default visibility for new Labs features (Visible or Hidden). Override visibility per sub-account when needed. Immediately after, the guide continues: Using Labs in the correct workspace is essential. Agency view exposes Agency-level features and tools for assigning sub-account features, while sub-account view shows features you can enable locally. - What this covers: Set the default visibility for new Labs features (Visible or Hidden). Override visibility per sub-account when needed. - Next: Using Labs in the correct workspace is essential. Agency view exposes Agency-level features and tools for assigning sub-account features, while sub-account view shows features you can enable locally. Full procedure: 1. Set the default visibility for new Labs features (Visible or Hidden). 2. Override visibility per sub-account when needed. --- ## **How To Use Labs** Using Labs in the correct workspace is essential. Agency view exposes Agency-level features and tools for assigning sub-account features, while sub-account view shows features you can enable locally. ### **1:** Enable an Agency‑only feature (Agency view) 1. Login to your **Agency** account**.** 2. Navigate to **Settings** → **Labs** → **Agency** **tab**. 3. Locate the feature card and review the **Description** and **Release** **Timeline**. 4. Toggle **ON**. ![1: Enable an Agency‑only feature (Agency view) (image 7 of 12)](https://jumpshare.com/share/txIBztOpI4GLQo1U1lUA+/GIF+Recording+2025-08-12+at+12.03.52+AM.gif) **1: Enable an Agency‑only feature (Agency view) (image 7 of 12)** This animation appears in the "1: Enable an Agency‑only feature (Agency view)" section of "Labs Features - Complete Overview". The text alongside this image reads: Login to your Agency account. Navigate to Settings → Labs → Agency tab. Locate the feature card and review the Description and Release Timeline. Toggle ON. Immediately after, the guide continues: Note: Some sub-account features must be granted by the Agency before they can be used. The Manage control lets Agency Admins/Owners choose which sub-accounts get early access. - What to choose: Login to your Agency account. Navigate to Settings → Labs → Agency tab. Locate the feature card and review the Description and Release Timeline. Toggle ON. - Controls: Agency, ., Settings, Labs, tab, Description, Release, Timeline, ON - Next: Note: Some sub-account features must be granted by the Agency before they can be used. The Manage control lets Agency Admins/Owners choose which sub-accounts get early access. Full procedure: 1. Login to your Agency account. 2. Navigate to Settings → Labs → Agency tab. 3. Locate the feature card and review the Description and Release Timeline. 4. Toggle ON. ### **2:** Enable a Sub‑account feature via Agency assignment  **Note:** Some sub-account features must be granted by the Agency before they can be used. The Manage control lets Agency Admins/Owners choose which sub-accounts get early access. 1. Login to your **Agency** account. 2. Go to **Settings** → **Labs** → **Sub-account** tab. 3. Locate the feature card and review the **Description** and **Release** **Timeline**. 4. Click **Manage** and **select the sub-account(s)** to give access for Visibility and/or Enable. 5. Click **Save**. 6. Switch to the assigned sub-account(s) and refresh the relevant area to confirm the feature appears and/or is Enabled. ![2: Enable a Sub‑account feature via Agency assignment (image 8 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064179682/original/ypYnjb8wnXAoH9HBaTUlEcCaU15WlA0ACw.gif) **2: Enable a Sub‑account feature via Agency assignment (image 8 of 12)** This animation appears in the "2: Enable a Sub‑account feature via Agency assignment" section of "Labs Features - Complete Overview". The text alongside this image reads: Login to your Agency account. Go to Settings → Labs → Sub-account tab. Locate the feature card and review the Description and Release Timeline. Click Manage and select the sub-account(s) to give access for Visibility and/or Enable. Click Save. Switch to the assigned sub-account(s) and refresh the…. Immediately after, the guide continues: Some sub-account features can be enabled directly within the sub-account without Agency assignment. - What to choose: Login to your Agency account. Go to Settings → Labs → Sub-account tab. Locate the feature card and review the Description and Release Timeline. Click Manage and select the sub-account(s) to give access for Visibility and/or Enable. Click Save. Switch to the assigned sub-account(s) and refresh the relevant area to confirm the feature appears and/or is Enabled. - Controls: Agency, Settings, Labs, Sub-account, Description, Release, Timeline, Manage, select the sub-account(s), Save - Next: Some sub-account features can be enabled directly within the sub-account without Agency assignment. Full procedure: 1. Login to your Agency account. 2. Go to Settings → Labs → Sub-account tab. 3. Locate the feature card and review the Description and Release Timeline. 4. Click Manage and select the sub-account(s) to give access for Visibility and/or Enable. 5. Click Save. 6. Switch to the assigned sub-account(s) and refresh the relevant area to confirm the feature appears and/or is Enabled. ### **3:** Enable a Sub‑account feature directly Some sub-account features can be enabled directly within the sub-account without Agency assignment. 1. In the target sub-account, open **Settings** → **Labs**. 2. Find the feature card and toggle **ON**. 3. Refresh or re-open the relevant module (builder, CRM, etc.) to see changes. ![3: Enable a Sub‑account feature directly (image 9 of 12)](https://jumpshare.com/share/5KUEORHRlnYiDNfFANZw+/GIF+Recording+2025-08-12+at+12.16.19+AM.gif) **3: Enable a Sub‑account feature directly (image 9 of 12)** This animation appears in the "3: Enable a Sub‑account feature directly" section of "Labs Features - Complete Overview". The text alongside this image reads: In the target sub-account, open Settings → Labs. Find the feature card and toggle ON. Refresh or re-open the relevant module (builder, CRM, etc.) to see changes. Immediately after, the guide continues: Feedback provided from Labs goes straight to the product team, helping prioritize fixes and improvements. High-quality feedback accelerates outcomes for everyone. - What to choose: In the target sub-account, open Settings → Labs. Find the feature card and toggle ON. Refresh or re-open the relevant module (builder, CRM, etc.) to see changes. - Controls: Settings, Labs, ON - Next: Feedback provided from Labs goes straight to the product team, helping prioritize fixes and improvements. High-quality feedback accelerates outcomes for everyone. Full procedure: 1. In the target sub-account, open Settings → Labs. 2. Find the feature card and toggle ON. 3. Refresh or re-open the relevant module (builder, CRM, etc.) to see changes. --- ## **Submit Feedback**  Feedback provided from Labs goes straight to the product team, helping prioritize fixes and improvements. High-quality feedback accelerates outcomes for everyone. To submit feedback: 1. Click on **Settings** (Agency or sub-account). ![Step 1 of 6: Click on Settings (Agency or sub-account)](https://jumpshare.com/share/MiaKBmexb4ZQb4Rlwcqz+/Screen+Shot+2025-08-12+at+12.28.49+AM.png) **Step 1 of 6: Click on Settings (Agency or sub-account)** This screenshot accompanies step 1 of 6 in the "Submit Feedback" section of "Labs Features - Complete Overview". At this point in the walkthrough you click on Settings (Agency or sub-account). The next step is to click on Labs. - What to click: Click on Settings (Agency or sub-account). - Controls: Settings, Labs., Submit Feedback, Subject, clear Message., screenshots, videos, Submit - Next: Click on Labs. Full procedure: 1. Click on Settings (Agency or sub-account). <- this image 2. Click on Labs. 3. On the relevant feature card, click Submit Feedback. 4. Add a Subject and a clear Message. 5. Optionally upload screenshots or videos to illustrate your use case or issue. 6. Click Submit. 2. Click on**Labs.** 3. On the relevant feature card, click **Submit Feedback**. ![Step 3 of 6: On the relevant feature card, click Submit Feedback](https://jumpshare.com/share/DXKBF80DUqjfywcUkzFE+/Screen+Shot+2025-08-12+at+12.30.48+AM.png) **Step 3 of 6: On the relevant feature card, click Submit Feedback** This screenshot accompanies step 3 of 6 in the "Submit Feedback" section of "Labs Features - Complete Overview". At this point in the walkthrough you on the relevant feature card, click Submit Feedback. The next step is to add a Subject and a clear Message. - How to confirm: On the relevant feature card, click Submit Feedback. - Controls: Submit Feedback, Settings, Labs., Subject, clear Message., screenshots, videos, Submit - Next: Add a Subject and a clear Message. Full procedure: 1. Click on Settings (Agency or sub-account). 2. Click on Labs. 3. On the relevant feature card, click Submit Feedback. <- this image 4. Add a Subject and a clear Message. 5. Optionally upload screenshots or videos to illustrate your use case or issue. 6. Click Submit. 4. Add a **Subject** and a **clear Message.**  5. Optionally upload **screenshots** or **videos** to illustrate your use case or issue. 6. Click **Submit**. ![Submit Feedback (image 12 of 12)](https://jumpshare.com/share/nK7g4skJbDR3xcsDLQco+/Screen+Shot+2025-08-12+at+12.36.20+AM.png) **Submit Feedback (image 12 of 12)** This screenshot appears in the "Submit Feedback" section of "Labs Features - Complete Overview". The text alongside this image reads: Click on Settings (Agency or sub-account). Click on Labs. On the relevant feature card, click Submit Feedback. Add a Subject and a clear Message. Optionally upload screenshots or videos to illustrate your use case or issue. Click Submit. Immediately after, the guide continues: Changes to Labs feature flags are now recorded in Audit Logs. This includes updates made at the company level, location level, and through Support Portal tools. - How to confirm: Click on Settings (Agency or sub-account). Click on Labs. On the relevant feature card, click Submit Feedback. Add a Subject and a clear Message. Optionally upload screenshots or videos to illustrate your use case or issue. Click Submit. - Controls: Settings, Labs., Submit Feedback, Subject, clear Message., screenshots, videos, Submit - Next: Changes to Labs feature flags are now recorded in Audit Logs. This includes updates made at the company level, location level, and through Support Portal tools. Full procedure: 1. Click on Settings (Agency or sub-account). 2. Click on Labs. 3. On the relevant feature card, click Submit Feedback. 4. Add a Subject and a clear Message. 5. Optionally upload screenshots or videos to illustrate your use case or issue. 6. Click Submit. --- ## **Labs Changes Are Auditable** Changes to Labs feature flags are now recorded in **Audit Logs**. This includes updates made at the company level, location level, and through Support Portal tools. Use Audit Logs when you need to confirm when a Labs feature was changed, who changed it, or whether the update came from Support Portal. --- ## **Frequently Asked Questions** **Q: Who can access Labs? **All Agency Admins and Sub-account Admins, plus any users who have the **View & Manage Settings** permission. **Q: I don’t see Labs—what should I check? **Verify you’re in the correct context (Agency vs. sub-account) and that your role has permission to access Settings. If you still don’t see Labs, contact your account admin. **Q: Can I disable a Labs feature later?**Yes, you can just toggle Off the feature from where it was enabled. **Q: What does “Live in X days” actually mean? **It’s an estimated timeline to general availability and can change based on feedback and development. **Q: Where should I report bugs vs. feature requests? **Use Submit Feedback on the card for product input and small issues. For urgent support needs that block your team, follow your standard support/ticket workflow. **Q: Why don’t I see a specific Labs feature in a sub-account?** A: On eligible plans, your agency may have set the feature to **Hidden** (visibility). Ask an Agency Owner/Admin to change the feature’s visibility, then refresh the sub-account. **Q: Do all plans have visibility controls?** A: No. **Unlimited and Pro** support visibility defaults and per-sub-account visibility management. **Starter** keeps Labs features visible by default and does not show visibility controls. --- ## **Related Articles** - [Getting Started - Agency Launchpad Overview](https://docs.ghlcustomercare.com/docs/agency-view/agency-launchpad/agency-launchpad) - [Agency | Managing user roles & permissions](https://docs.ghlcustomercare.com/docs/settings/user-settings/how-to-manage-agency-user-roles-and-permissions-in-ghl-customer-care) - [Understanding the Agency Owner Role in Your Agency Account: What You Need to Know](https://docs.ghlcustomercare.com/docs/settings/user-settings/understanding-the-agency-owner-role-in-your-agency-account-what-you-need-to-know) - How To Connect Stripe To Your Agency Dashboard --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com