# Agency Dashboard Overview: Summary, SaaS, and Reselling Metrics > Learn how to read the GHL Customer Care Agency Dashboard, including Summary, SaaS, MRR, customer, revenue, cost, profit, and Reselling metrics. - Source: https://docs.ghlcustomercare.com/docs/agency-view/agency-dashboard/agency-dashboard-overview-summary-saas-and-reselling-metrics - Section: Agency View / Agency Dashboard - Reading time: 6 min - Images: 3, each explained below - Modified on Mon, 17 Aug at 3:00 PM --- The **Agency Dashboard** gives you a high-level view of your agency's revenue, recurring revenue, customers, SaaS performance, and reselling profitability. Use the **Summary** tab for an overall business snapshot, the **SaaS** tab for subscription performance, and the **Reselling** tab to analyze revenue, costs, and profit from resold products. This guide explains what the main dashboard metrics mean, which time period they represent, and where the reported data comes from. --- **TABLE OF CONTENTS** - [What Is the Agency Dashboard?](#what-is-the-agency-dashboard) - [Key Benefits of the Agency Dashboard](#key-benefits-of-the-agency-dashboard) - [How to Access the Agency Dashboard](#how-to-access-the-agency-dashboard) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What Is the Agency Dashboard?** The Agency Dashboard centralizes key business metrics so agency users can monitor revenue, customers, recurring subscriptions, and reselling performance without reviewing each sub-account separately. The dashboard contains three primary reporting views: - **Summary:** Overall agency revenue, MRR, customer counts, and revenue distribution. - **SaaS:** SaaS subscription growth, MRR movement, customer trends, and recurring revenue performance. - **Reselling:** Revenue, cost, profit, margin, and product performance for resold services. --- ## **Key Benefits of the Agency Dashboard** Reviewing the dashboard regularly helps you understand where agency revenue comes from and which parts of your SaaS and reselling business are growing or need attention. - **Centralized Performance:** Review major agency metrics from one reporting area. - **Recurring Revenue Visibility:** Track MRR and changes to your SaaS subscription base. - **Customer Growth Tracking:** Compare newly added customers with your overall customer base. - **Reselling Profitability:** Compare revenue, cost, profit, and margin across products and sub-accounts. - **Revenue Source Clarity:** Understand how SaaS, Reselling, and Rebilling contribute to agency revenue. --- ## **Summary Tab** The Summary tab provides the fastest view of overall agency performance. Revenue reporting uses qualifying revenue generated within GHL Customer Care, helping keep the headline metrics consistent with the underlying GHL Customer Care reporting data. ![Summary Tab (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078638497/original/RMHGXXfxJJN37gESAj4vsaywUX0pzZY_4A.png) **Summary Tab (image 1 of 3)** This screenshot appears in the "Summary Tab" section of "Agency Dashboard Overview: Summary, SaaS, and Reselling Metrics". The text alongside this image reads: The Summary tab provides the fastest view of overall agency performance. Revenue reporting uses qualifying revenue generated within GHL Customer Care, helping keep the headline metrics consistent with the underlying GHL Customer Care reporting data. Immediately after, the guide continues: The four KPI cards answer different questions about your agency's financial and customer performance. - What this covers: The Summary tab provides the fastest view of overall agency performance. Revenue reporting uses qualifying revenue generated within GHL Customer Care, helping keep the headline metrics consistent with the underlying GHL Customer Care reporting data. - Next: The four KPI cards answer different questions about your agency's financial and customer performance. ### **Summary KPI Cards** The four KPI cards answer different questions about your agency's financial and customer performance. - **Total Revenue Last Month:** Revenue generated during the previous month from qualifying GHL Customer Care-backed sources, including SaaS, Reselling, and Rebilling. - **Monthly Recurring Revenue (MRR):** The normalized monthly value of recurring subscriptions created and managed within GHL Customer Care. The Summary view combines recurring revenue across supported GHL Customer Care subscription sources. Subscriptions created outside GHL Customer Care are not included. - **New Customers:** The number of new customers added during the reported month. This is a customer-count metric and is separate from Revenue and MRR calculations. - **Total Customers:** The overall customer count represented in the Agency Dashboard. Unlike New Customers, this is the total customer base rather than customers added during one month. **IMPORTANT:** Updates to the Summary tab's Revenue and MRR calculations did not change the customer-count logic for New Customers or Total Customers. ### **Growth Rate** The Growth Rate chart shows how key agency metrics change month over month. Use it to compare customer growth with MRR and revenue trends instead of relying only on the current KPI values. ### **Revenue Distribution Last Month** Revenue Distribution shows which GHL Customer Care revenue streams contributed to the previous month's total revenue. - **SaaS:** Revenue generated from SaaS subscriptions. - **Reselling:** Revenue generated from resold GHL Customer Care products and subscriptions. - **Rebilling:** Revenue generated when supported usage costs are passed on to clients. --- ## **SaaS Tab** The SaaS tab provides a deeper view of recurring subscription performance. Use it when you need to understand why MRR increased or decreased, how your SaaS customer base is changing, or how recurring revenue is trending over time. ![SaaS Tab (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078638516/original/sxN-Qusb8jPy60UeFuwWRaCFMzO7PchjPw.png) **SaaS Tab (image 2 of 3)** This screenshot appears in the "SaaS Tab" section of "Agency Dashboard Overview: Summary, SaaS, and Reselling Metrics". The text alongside this image reads: The SaaS tab provides a deeper view of recurring subscription performance. Use it when you need to understand why MRR increased or decreased, how your SaaS customer base is changing, or how recurring revenue is trending over time. Immediately after, the guide continues: MRR components separate recurring revenue changes by the subscription event that caused them. This makes it easier to distinguish new growth from upgrades, downgrades, cancellations, and returning customers. - What this covers: The SaaS tab provides a deeper view of recurring subscription performance. Use it when you need to understand why MRR increased or decreased, how your SaaS customer base is changing, or how recurring revenue is trending over time. - Next: MRR components separate recurring revenue changes by the subscription event that caused them. This makes it easier to distinguish new growth from upgrades, downgrades, cancellations, and returning customers. ### **SaaS MRR Metrics** MRR components separate recurring revenue changes by the subscription event that caused them. This makes it easier to distinguish new growth from upgrades, downgrades, cancellations, and returning customers. - **MRR:** Total monthly recurring revenue from qualifying SaaS subscriptions. - **New MRR:** Recurring revenue added when a customer starts a new paid subscription or converts from a trial to paid. - **Expansion MRR:** Additional recurring revenue created when an existing subscription increases in value, such as an upgrade. - **Contraction MRR:** Recurring revenue lost when an active subscription decreases in value, such as a downgrade. - **Churned MRR:** Recurring revenue lost when a subscription cancels or fully lapses. - **Reactivation MRR:** Recurring revenue restored when a previously canceled or paused subscription returns to paid status. ### **SaaS Trend Charts** The charts below the MRR cards provide historical context for customer and recurring revenue performance over the selected reporting period. - **Total SaaS Customers:** Shows how the SaaS customer count changes over time. - **Total SaaS Revenue:** Shows SaaS revenue performance across the reporting period. - **Monthly Recurring Revenue (MRR):** Shows the recurring monthly value of qualifying SaaS subscriptions over time. - **Average Revenue Per Account (ARPA):** Shows the average recurring revenue generated per qualifying SaaS customer account. **NOTE:** SaaS Analytics includes subscriptions created and managed within GHL Customer Care. Recurring subscriptions created outside GHL Customer Care, such as independent subscriptions created directly in a payment processor, are not included in GHL Customer Care MRR. --- ## **Reselling Tab** The Reselling tab shows how resold products contribute to agency revenue and profitability. Use it to compare what clients were charged with the underlying cost of delivering those products. ![Reselling Tab (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078638676/original/E_c7YlaSPrZIFDLy4HpRYUfNct0nZoCFAA.png) **Reselling Tab (image 3 of 3)** This screenshot appears in the "Reselling Tab" section of "Agency Dashboard Overview: Summary, SaaS, and Reselling Metrics". The text alongside this image reads: The Reselling tab shows how resold products contribute to agency revenue and profitability. Use it to compare what clients were charged with the underlying cost of delivering those products. Immediately after, the guide continues: Reselling reporting separates products by how customers are charged so usage-based activity can be analyzed independently from recurring subscriptions. - What this covers: The Reselling tab shows how resold products contribute to agency revenue and profitability. Use it to compare what clients were charged with the underlying cost of delivering those products. - Next: Reselling reporting separates products by how customers are charged so usage-based activity can be analyzed independently from recurring subscriptions. ### **Usage Products and Subscription Products** Reselling reporting separates products by how customers are charged so usage-based activity can be analyzed independently from recurring subscriptions. - **Usage Products:** Products where charges are based on consumption or activity, such as supported phone, email, AI, and other usage-based services. - **Subscription Products:** Resold products billed as recurring subscriptions. ### **Reselling Financial Metrics** The financial cards and sub-account table show whether resold activity is generating healthy margins for the selected reporting period. - **Revenue:** Amount generated from reselling activity for the selected period. - **Cost:** Cost incurred by the agency for that activity. - **Profit:** Revenue minus Cost. - **Profit Margin:** Profit expressed as a percentage of Revenue. **Profit = Revenue − Cost** **Sub-Account Performance** The sub-account table helps identify which client accounts generate the most revenue, cost, profit, or margin. This makes it easier to find high-performing accounts as well as accounts where costs may be reducing profitability. **Distribution Charts** Distribution charts show which products contribute the largest share of financial performance. - **Revenue Distribution:** How revenue is distributed across products. - **Cost Distribution:** How agency costs are distributed across products. - **Profit Distribution:** How profit is distributed across products. ### **Filters and Controls** Filters change which transactions are included in the Reselling calculations, so confirm the selected filters before comparing totals or exports. - **Sub-account:** Focus reporting on selected client accounts. - **Product:** Limit reporting to selected products. - **Date Range:** Define the reporting period. - **Include only resold transactions:** Limit the report to transactions that were resold to clients. - **Export:** Download reporting data for additional analysis. - **Refresh:** Reload dashboard data. --- ## **How to Access the Agency Dashboard** The Agency Dashboard is available from Agency View and provides direct access to the Summary, SaaS, and Reselling reporting areas. 1. Log in to GHL Customer Care in **Agency View**. 2. Select **Agency Dashboard** from the left navigation. 3. Select **Summary**, **SaaS**, or **Reselling** depending on the data you want to review. 4. When available, use the product, sub-account, and date filters to narrow the report. --- ## **Frequently Asked Questions** **Q: Why does my Revenue or MRR look different from an older report?** The Agency Dashboard uses qualifying GHL Customer Care-backed revenue and recurring subscription data. Revenue or subscriptions originating outside GHL Customer Care may not be included, so totals can differ from older reports or external payment platforms. **Q: What is the difference between New Customers and Total Customers?** New Customers represents customers added during the reported month. Total Customers represents the overall customer count shown by the Agency Dashboard. These customer metrics are separate from the Revenue and MRR calculation logic. **Q: Why does MRR differ between the Summary and SaaS tabs?** The Summary tab provides a combined agency-level recurring revenue view, while the SaaS tab focuses specifically on qualifying SaaS subscriptions. Use the SaaS tab when you need to investigate individual MRR movements such as new, expansion, contraction, churn, or reactivation. **Q: Are subscriptions created directly outside GHL Customer Care included in MRR?** No. GHL Customer Care MRR is calculated from qualifying subscriptions created and managed within GHL Customer Care. **Q: Why can Revenue, Cost, or Profit change when I apply Reselling filters?** Reselling metrics are calculated from the transactions included by the selected sub-account, product, date range, and transaction filters. Changing those filters changes the data included in the totals. **Q: What is the difference between Usage Products and Subscription Products?** Usage Products are based on consumption or activity. Subscription Products are recurring resold products. Keeping these views separate makes it easier to analyze usage profitability independently from recurring product revenue. --- ### **Related Articles** - [](https://docs.ghlcustomercare.com/docs/agency-view/agency-dashboard/agency-dashboard-saas-analytics-mrr) [Agency Dashboard - SaaS Analytics & MRR](https://docs.ghlcustomercare.com/docs/agency-view/agency-dashboard/agency-dashboard-saas-analytics-mrr)  -  [](https://docs.ghlcustomercare.com/docs/agency-view/agency-dashboard/ghl-customer-care-vs-profitwell-vs-stripe-mrr)[GHL Customer Care vs ProfitWell vs Stripe MRR](https://docs.ghlcustomercare.com/docs/agency-view/agency-dashboard/ghl-customer-care-vs-profitwell-vs-stripe-mrr)  -  [](https://docs.ghlcustomercare.com/docs/reselling-products/reselling-2/reselling-performance-insights-in-the-agency-dashboard)[Reselling Performance Insights in the Agency Dashboard](https://docs.ghlcustomercare.com/docs/reselling-products/reselling-2/reselling-performance-insights-in-the-agency-dashboard) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com