# Voice AI Configuration Support for Snapshots

> Set up Voice AI in GHL Customer Care snapshots to ensure consistent configurations, faster deployments, and accurate voice bot performance across all client accounts.

- Source: https://docs.ghlcustomercare.com/docs/account-snapshots/snapshots/voice-ai-configuration-support-for-snapshots
- Section: Account Snapshots / Snapshots
- Reading time: 3 min
- Modified on Wed, 4 Jun, 2025 at 4:34 PM

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This article will show you how to use the new Snapshot feature for Voice AI in GHL Customer Care. With this enhancement, you can easily duplicate Voice AI setups — including agents, prompts, workflows, and actions — across different sub-accounts to streamline deployment and ensure consistency at scale.

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**TABLE OF CONTENTS**

-   [What is Voice AI Snapshot?](#what-is-voice-ai-snapshot)
-   [Key Benefits of Voice AI Snapshot](#key-benefits-of-voice-ai-snapshot)
-   [How To Create and Apply a Voice AI Snapshot](#how-to-create-and-apply-a-voice-ai-snapshot)
-   [What’s Included in Voice AI Snapshots?](#whats-included-in-voice-ai-snapshots)
-   [Frequently Asked Questions](#frequently-asked-questions)

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# **What is Voice AI Snapshot?**

Voice AI Snapshots are a powerful tool that lets you clone your complete Voice AI setup and apply it to other sub-accounts within GHL Customer Care. It builds on our existing snapshot technology, extending it to include Voice AI agents, settings, workflows, and more — minus the assigned phone number. This feature is especially useful for agencies managing multiple client accounts or businesses scaling Voice AI across brands.

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## **Key Benefits of Voice AI Snapshot**

Snapshots enable fast, consistent scaling of Voice AI setups, minimizing setup time and ensuring best practices are maintained across accounts.

-   Clone complex Voice AI configurations instantly across sub-accounts
    
-   Maintain consistency in agent behaviors, workflows, and prompts
    
-   Save time by eliminating repetitive manual setup tasks
    
-   Reduce the risk of setup errors and misconfigurations
    
-   Scale your Voice AI setup quickly across multiple brands or clients
    
-   Enable rapid onboarding for new sub-accounts
    

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## **How To Create and Apply a Voice AI Snapshot**

Replicating your Voice AI setup with Snapshots takes just a few clicks. Follow these simple steps to ensure your setup is copied accurately across sub-accounts.

### **1\. Navigate to Snapshots**

-   From the Agency Dashboard, click on Snapshots in the main menu.
    

### **2\. Create a New Snapshot**

-   Click “+ New Snapshot.”
    
-   Select the sub-account that contains the Voice AI configuration you want to replicate.
    
-   In the components checklist, make sure to check “Voice AI.”
    
-   Click Create Snapshot to save.
    

### **3\. Apply the Snapshot to Another Sub-Account**

-   Select the sub-account you want to update.
    
-   Click Apply Snapshot and choose your previously saved Voice AI snapshot.
    
-   Confirm and wait for the setup to be copied.
    
-   Visit the Voice AI dashboard of the new account to assign phone numbers and fine-tune.
    

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## **What’s Included in Voice AI Snapshots?**

Voice AI Snapshots carry over your core Voice AI infrastructure while leaving out phone number assignments for flexible reassignment.

### **Included**

-   Voice AI Agents and their configurations
    
-   Custom prompts and settings
    
-   Workflows that reference Voice AI actions (e.g., update contact info)
    
-   System and user-defined actions tied to the Voice AI logic
    

### **Not Included**

-   Assigned Phone Numbers (must be added manually after snapshot application)
    

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## **Frequently Asked Questions**

**Q: Do Voice AI snapshots include phone numbers?**

No. Phone numbers are tied to specific accounts and must be manually assigned after applying the snapshot.

**Q: Can I modify the Voice AI setup after applying the snapshot?**

Yes. All components carried over by the snapshot can be customized as needed in the new sub-account.

**Q: Are workflows using Voice AI preserved in the snapshot?**

Yes. Workflows that include Voice AI triggers or actions are fully included and function the same way post-import.

**Q: What happens if I apply the same snapshot to multiple sub-accounts?**

Each sub-account will receive a clone of the Voice AI setup. You can then make sub-account-specific customizations.

**Q: Is this feature available to all users?**

Yes. Voice AI Snapshot functionality is included in the standard snapshot feature set and does not require additional licensing.

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### **Next Steps**

-   Assign phone numbers to your agents in the new sub-account
    
-   Customize Voice AI prompts for the sub-account’s audience
    
-   Reconnect automations or workflows unique to the new sub-account’s operations
    
-   Explore further Voice AI features like AI scheduling or voicemail drops for deeper integrations

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com